MentaInTheBox.com is an online store of product distribution through the Internet, which belongs to «Menta In The Box IKE» with registered Head Office in Arachovis 14, 14576, Dionysos, Greece, with Tax ID 800838960, Tax Office Kifissia.
MentaInTheBox.com reserves the right to add, modify and / or remove at any time any item and / or information contained therein, as well as temporarily or permanently suspend part or all of its services without a prior notice at its own discretion.
Eventual annulment of some of the terms of the present document does not render void of the rest. Failure by MentaInTheBox.com to exercise the rights from the present terms does not imply resignation from these rights. MentaInTheBox.com is not responsible for violation of the present terms due to force majeure (indicatively including extreme weather conditions, earthquakes, floods, fires, emergency situations, etc.) The use of this website by the users is at their own risk.
PROVIDED INFORMATION/ PRODUCTS
MentaInTheBox.com is committed to the quality, completeness and accuracy of the information listed on this website, regarding the identity of MentaInTheBox.com , as well as of the services supplied by this website, without prejudice to technical or typographical errors which cannot be predicted or they have occurred unintentionally or due to disruptions of the function of this website because of force majeure.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
All content of MentaInTheBox.com, including pictures, graphics, photographs, designs, texts and generally all files of this website, except for those expressly specified as exceptions (copyrights of third parties, of associates and affiliates) are intellectual property, registered trademarks and service marks of MentaInTheBox.com and «Menta In The Box IKE» and are protected by the relevant provisions of the Greek and European Law and international agreements and treaties.
Any copying, modification, alteration, dubbing, configuration, reproduction, distribution, transfer, sale, republication, data transfer to another computer (upload) of any information (in whole, partial or in summary), in any manner, as provided in this website in any manner or means, including sending them to the Internet or distributing information on the Internet, in any other way without the prior written permission of «Menta In The Box IKE» is prohibited.
MentaInTheBox.com is not making transactions with underage users, and as a result it does not collect information of underage users, as they are defined by the Greek legislation, i.e. a person younger than 18 years old.
OTHER INFORMATION PROVIDED BY VISITORS
If the visitors of MentaInTheBox.com use the communication abilities provided by this website in order to give information other than personal, such as suggestions concerning the website or ideas for publicity and products, as well as any other relevant information, these information will come into MentaInTheBox.com possession with the consent of the visitor, and may be used / exploited by MentaInTheBox.com in any way (e.g. reproduction, modification, disclosure to others, etc.) for commercial or non commercial purposes. The visitor who provides such information, suggestions and ideas waives from any right to such information, suggestions and ideas that have been provided voluntarily, as well as to any right of compensation for the use of the above material by MentaInTheBox.com.
ETHICS AND RESPONSIBILITIES USERS / MEMBERS – DAMAGE / COMPENSATION
The visitor/ user of the present website is the only one responsible for the legal use of the website and he / she is obligated to desist from any illegal act and abusive behaviour, as well as from the adoption of illegal practices and practices of unfair competition.
Users / visitors are forbidden from sending or distributing illegal material through MentaInTheBox.com. Such material could include material that violates the rights of third parties (for example, intellectual property rights, rights of privacy and confidentiality) and /or are false, threatening, libellous, offensive, defamatory or instigating criminally punishable acts. The visitors / users are also prohibited to damage minors, counterfeit or alter the identification information of users / members having as purpose to disguise the origin of the content transmitted through MentaInTheBox.com. The suspension, post, email or use of any other mean for the instalment of unsolicited advertising or content relevant to the promotion of products or services or third party websites, as well as sending unwanted and unbidden by the customer e-mails or any other form of promotion of unwanted content is prohibited. Any form of third-party harassment is prohibited. The visitors / users agree that they will not endanger the security of this website and that they will not prevent any user from having access to this website. The use of the website for illegal purposes involves civil and criminal penalties. The visitor / user agrees and acknowledges that MentaInTheBox.com bears no responsibility for the material with the above characteristics, which comes from third parties and it is hosted on its website, and in any case can it be considered, that MentaInTheBox.com endorses or accepts such content.
MentaInTheBox.com does not control and is making no preventive control of the content and the information that third parties publish and notify and it does not bear any responsibility for them.
The users / members understand and accept that by using the services of MentaInTheBox.com they may be exposed to offensive, immoral or illegal content.
If MentaInTheBox.com has been informed that some content is causing ethical damage or any other form of damage to a third person, it retains the right to proceed directly to the deletion of that content and simultaneously to disrupt the function of the account of the user / member, who is violating the terms of the present document. MentaInTheBox.com states that it will cooperate with any police, judicial or public authority, so as to reveal the identity of users publishing or transmitting such material or information.
The visitors /users pledge that the information submitted to MentaInTheBox.com is complete, correct and accurate, that they comply with the rules of the Greek Law and in particular with the provisions of the telecommunications legislation, that they refrain from any illegal and contrary to fair use of MentaInTheBox.com and that they do not violate any kind of rights of third parties and in particular the personal privacy.
In the event that a visitor/user causes technical damage to the website or to the systems that transmit the website to visitors / users, he /she shall be liable for any damage arising from such damage and he/ she will incur any form of expenditure for the restoration of the damage.
MentaInTheBox.com is under no circumstances responsible for the communication of the visitor / user with the third service providers who advertise or are advertised in MentaInTheBox.com and for any kind of commercial transaction that may arise from the relationship between them.
LIMITATION OF LIABILITY
MentaInTheBox.com is not responsible towards its customers / users for damages that may occur through the use of the services and the contents of MentaInTheBox.com, which they carry out on their own initiative and with knowledge of the present terms (except for the cases of paragraph 14 “Product Returns”.)
In cases of force majeure, MentaInTheBox.com is reserved to the delivery time of the products.
MentaInTheBox.com can provide no guarantee for the availability of the products, but can guarantee for the timely notice of the final consumers for the non-availability of the products.
MentaInTheBox.com does not guarantee that the website or the servers through which the website is available to the customers / users do not contain “viruses” or other harmful software programs and it will not be liable for any kind of damage that the visitor /user may suffer by pages, services, options and contents of MentaInTheBox.com, which he / she uses on his /her own initiative and responsibility, for example but not restrictively, damage due to illegal actions of third parties, such as interception or decryption of codes and data, virus spread during the use of the website or information download of its content, or problems that may occur during the use of computers (e.g. loss of data etc.). MentaInTheBox.com is used as it is, without any expressed or indirectly declared guarantee and according its availability. MentaInTheBox.com makes reasonable efforts for the maintenance and the availability of its content. Nevertheless, the users accept that MentaInTheBox.com is entitled to amend and/or temporarily or permanently pause the whole content or a part of it with no notice to users, since the availability can be affected by the equipment of the users, from other communications networks, from the large number of people who are trying to make use of MentaInTheBox.com at the same time, or from other causes. Therefore, MentaInTheBox.com does not accept liability for any kind of damage (positive, negative, negligent, contractual or other) arising from users’ incapability to access the website, for the termination of the whole or parts of the website, for the delay, non-delivery, interruption or poor reception quality of the services or for the loss of the contents of the services, or for the existence of other errors. In every case MentaInTheBox.com retains the right to suspend at any time temporarily or permanently the whole or any part of the website for maintenance or upgrade or for any other reason.
MentaInTheBox.com does not guarantee that the pages, the services, the options and the contents will be provided without interruption, without errors, that this web site will be safe, that errors will be corrected in this website or that the server that makes MentaInTheBox.com available does not have viruses or other harmful components. The cost of the possible corrections or services is up to the visitor /user and under no circumstances up to MentaInTheBox.com.
LINKS TO OTHER WEBSITES
Product Returns on charge of «Menta In The Box IKE».
The customer owns the right to return the products he / she purchased from the present e-shop and charge the «Menta In The Box IKE» under the following occasions:
1. If by fault of MentaInTheBox.com wrong products were sold (by mistake upon the order, invoice or delivery etc.). In this case, the customer can either decline to receive the product or accept it and then ask for a return. For returns, the user has to complete the online return form that you can find here. The return will be valid when the form is accepted and validated by the Team of MentaInTheBox.com. The products must be in excellent condition, sealed in their packaging, complete and without any damage. The packaging of returned product should be the one that initially came with the product and it should be in excellent condition.
2. If by fault of MentaInTheBox.com bad quality products were sold (damaged during the delivery or were initially defective etc.). In this case, the customer can either decline to receive the product or accept it and then ask for a return. For returns the user has to complete the online return form, that you can find here. The return will be valid when the form is accepted and validated by the Team of MentaInTheBox.com. The returned products must be in excellent condition, sealed, complete and without any damage. The packaging of returned product should be the one that initially came with the product and it should be in excellent condition.
The product must be returned in the condition that it was delivered. Moreover, in case the customer does not return the product, then the new product won’t be sent to him / her and the customer will have to make a new order / purchase.
In both of the above cases, the maximum time frame for returns must not exceed the fourteen (14) calendar days since the receipt date.
b) Return on customer charge
The customer owns the right to return the products he / she bought without any cost and without needing to explain the cause of his / her decision for the return of the products, within fourteen (14) calendar days since the receipt date. In that case, the customer is charged with the indicated return cost. Returns will be accepted only if the online return form is completed, which you can find here or if an email has been sent to support@ MentaInTheBox.com or if a phone communication with the e-shop has preceded within the above deadline. The products that the customer wishes to return must be in the exact same condition that they were delivered without their initial packaging being unsealed or violated. In case of return, the refund for the products that the customer order, will be completed within 30 days since the date that MentaInTheBox.com receives the returned products. The return can be made through credit of the customer’s bank account, which he / she will promptly and in writing acquaint to MentaInTheBox.com.
If the customer wants to use the courier company of MentaInTheBox.com for the return, the customer will be charged with a minimum shipment cost of €3.00. The cost of 3 Euros concerns returns within Greece and a maximum weight of 3.00 Kilos per shipment.
In cases of return, the customer owns to return all the documents accompanying the product intact and in excellent condition (e.g. Invoice Receipt, Retail Receipt, marketing material or any other promotional material, like coupons, etc.).
DISCOUNT COUPONS AND PROMOTIONAL ACTIVITIES
The discount coupons have specific time duration and have to be stated at the first stage of the ordering procedure. In each order only one discount coupon can be accepted.
The various products discounts that appear on the website of this e-shop are valid until stock exhaustion and only for the time period defined by the promotional activity.
MentaInTheBox.com offers no guarantee neither for the quality, nor for the suitability of the selling products for a specific cause, nor does it guarantee for the safety and protection of the users of these products. Any phone-related information that takes place from MentaInTheBox.com concerning the manufacturers’ guarantees is just for the accommodation of the customer and under no case can be thought as a guarantee by MentaInTheBox.com.
ORDERS/ PRODUCT DELIVERIES / SHIPMENT COSTS
The e-shop MentaInTheBox.com delivers its products in the regions of Greece, Cyprus and all European countries. Deliveries are made daily, except for Saturday and Sunday, holidays or general strike days, during the working hours of the collaborating courier companies. Among the above mentioned days and hours, the cases when the courier company will not be able to deliver the products upon its fault are excluded.
The indicated prices are the final prices, in which the VAT is included. MentaInTheBox.com retains the right to change the prices without previously informing the customers. However, in all cases, at the time of the delivery of the ordered product, the customer will have to pay the price that was indicated at the time of the ordering procedure.
Order Completion / Confirmation
When the ordering procedure is completed, the customer will receive the confirmation and the order number through e-mail or by telephone by MentaInTheBox.com.
During the electronic order procedure and before the completion of it, the customer has the ability to press the button “Cancellation” and automatically cancel the order.
Changing your order
After the completion of the order no changes can be made. If the customer wishes so, the customer has to cancel the order, before its completion and choose other products. In case that the customer wants to cancel the order, he / she will have to contact the e-store either via email at support@ MentaInTheBox.com or by calling from a land line at (toll free) or from a mobile phone at +30 695 5386730. In those cases the order could be cancelled under the condition that the delivery procedure has not started.
In case that an ordered product is not available, MentaInTheBox.com will contact the customer by e-mail or telephone within reasonable time period since the day of the order, in order to inform the customer for the speculated delivery date or cancellation of the order. If the delivery time of the product does not suit the customer, he /she is able to call off the delivery of the specific product, whereas the rest of the order can be normally completed.
MentaInTheBox.com offers its customers the possibility of order tracking, through information e-mails each time that the order changes a stage. The customer can also sing in at “My Account” any time, give the username and password and get informed about the stage of the order.
In case your purchase was made with the use of a credit card, in order to ensure the owner of the card, the delivery of the products is possible only to the buyer, who must receive the delivery by showing his / her identity card or passport and his / her credit card. The receipt of the delivery from a third party is permitted only if the buyer has authorized the third party in writing. If there is a written authorization, the third authorized party should show the above mentioned documentation (Identity Card, Authorization) in order to receive the products purchased through the credit card.
The delivery is carried out within 30 days from the order date and it depends on the availability of the products. In rare occasions and always after information of the customer, the delivery time might be longer.
The delivery of the products is solely made by a courier company.
Shipment Costs / Pay on Delivery
For the time being the deliveries are free within the region of Greece no matter how big or heavy the product is. The shipment cost for overseas is defined for every occasion based on the criteria of the collaborating courier company (e.g. destination, weight, volume). The exact amount is estimated during your order.
The pay on delivery cost is defined at €2.00 within Greece.
Payment with Credit Card
The e-shop MentaInTheBox.com accepts the credit cards Visa Mastercard and American Express.
The customer is able to pay in (up to 12) interest free instalments only for deliveries within Greece.
For purchases with credit card, the customer ought to follow the instructions of the present e-shop. The customer has to complete the number and the expiration date of the credit card in the order form of the e-shop. The credit card will be charged after the control, the verification of the information and the validation of the card. The customer is the only responsible person for the right registration and for the truth of the information of his / her credit card.
In case of purchase, the buyer has to be the owner of the card that is used for the completion of the transaction.
Payment Via Paypal
In order to complete this payment method, the customer has to transfer to the Paypal website. In the Paypal website the customer should follow the instructions found on the website and then complete the order on the MentaInTheBox.com e- shop.
Payment at the delivery of the order ( Pay on Delivery )
The customer pays the courier company, which acts on behalf of MentaInTheBox.com,by the delivery of the product in the location indicated by the customer or by the receipt of the product by the customer at the office of the courier company.
The pay on delivery cost is defined at €2.00 within Greece.
For all of the above mentioned payment methods an invoice or retail receipt issuing is possible.
Invoices are issued to companies and freelancers after they fill in the following information during the order procedure: company name, company activity, Tax ID, Local Tax Office, telephone.
POST OFFICE – COURIER
The delivery of the products is made by collaborating courier companies in which MentaInTheBox.com provides the personal information of the users, like the name and surname, the delivery address and their telephone, so that the delivery and execution of the orders is possible.
Your order might be delayed for the following reasons:
1. The product is out of stock and no longer available. In this case, MentaInTheBox.com will contact the customer in order to inform him / her and offer an alternative solution.
2. In cases of extreme weather conditions or strikes, as well as in case of force majeure, that can affect the transport and the delivery of the customer’s order. In those cases, and if it is possible, MentaInTheBox.com will contact the customer as soon as possible, so that the customer can express whether he / she wishes the completion of his order under these circumstances.
3. If a problem arises in the customer’s order (e.g. related to the product, or to the payment etc.) but the telephone communication with the customer or / and the email communication is not possible because the personal information that the customer registered were not correctly updated.
APPLICABLE AND JURISDICTION
For information concerning MentaInTheBox.com users can call daily from 09.00 a.m. to 09.00 p.m. and at Saturday from 09.00 a.m. to 08.00 p.m. from a landline or a mobile phone at +30 2102828540. Users can also contact MentaInTheBox.com at the e-mail address info@MentaInTheBox.com as well as by postal address at: MentaInTheBox.com, «Menta In The Box IKE», Arachovis 14, Rodopoli, 14574 Athens, Greece.